Ordering policy

Pickup

Crumbie currently offers pickup only from Ivanhoe, Victoria. Each item must be assigned to an available pickup date and its fixed collection window before checkout. The exact address is provided after successful payment; until configured, pickup details will be sent separately.

Order deadlines

Standard box orders close 72 hours before their pickup window. A date or individual product may be marked sold out earlier by Crumbie.

Payments

Standard orders are confirmed immediately after successful payment through Stripe. Prices are in Australian dollars and include GST where applicable.

Cancellations and refunds

Because products are made for scheduled pickup, paid orders are final and change-of-mind cancellations are not accepted. Nothing in this policy excludes rights or remedies available under Australian Consumer Law.

Allergens

Crumbie handles gluten, dairy, eggs, soy, peanuts and tree nuts. Cross-contact is possible, and we cannot accommodate allergy requests for standard boxes.

Custom enquiries

A custom-order form submission is an enquiry only. It does not confirm availability, pricing or an order.